Knowledge Base
Solutions to problems other students, lecturers and staff have already solved.
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How to reset a forgotten CMS password
I can't log in to the Course Management System because I forgot my password, or I get "These credentials do not match our records".
Account & Login
1
Updated 16 minutes ago
A registered course is not showing on my dashboard
I registered for a course but it does not appear under My Courses, or the lecturer cannot see me on the class list.
Course Registration
2
Updated 16 minutes ago
My grade is not showing for a course
The semester has ended but the grade for one of my courses is blank or shows "IP" / "In Progress".
Grades & Transcripts
1
Updated 16 minutes ago
Assignment upload fails or "file too large"
When I try to submit an assignment the upload fails, spins forever, or says the file is too large.
Course Materials & Assignments
1
Updated 16 minutes ago
Timetable shows a clash between two courses
Two of my registered courses are scheduled at the same time on my timetable.
Timetable & Scheduling
1
Updated 16 minutes ago
Lecturer cannot enter grades after the deadline
The grade entry page is locked or says the grading period has closed.
Lecturer Tools
1
Updated 16 minutes ago